FAQ – Frequenlty Asked Questions
Common Questions :
What is Spygerm?
Spygerm is android application to monitor on your children and workers for there better future,safety and work efficiency
How does Spygerm Work?
First of all Spygerm app. should be installed in target phone then it’ll work invisibly in background on your children or employee phone without there any notice and all data of phone will be uploaded to Spygerm Server silently through internet.
What device are supported by Spygerm ?
Any android device with android 3.0 or higher version is supported by Spygerm.
What If need technical support ?
Every problem solution is given to FAQ still you need more support than you can leave message from contact form and we will contact you as soon as possible….So please feel free to contact us.
What is SIM change notification?
SIM change notification is feature that secure your phone from theft or anonymous use means you will notify when target phone SIM card changed.
Does Spygerm work worldwide ?
Yes, Spygerm works worldwide. As our app depends on the internet and not on the physical location, we work worldwide without any location limitations.
Is it legal to use Spygerm?
Spygerm is parental controlling and Employee monitoring application and it’s use it totally legal. but there are some rules & regulation that you required to follow those mentioned below.
- Parents can only use it for their underaged kids.
- You can monitor employee but your employee must be about the application being installed on their mobile.
- You must own the device.
It is your responsibility to work out whether or not you’ve got proper authorization to observe the device. it’s also your responsibility to work out that disclosures, notifications, or agreements could also be necessary for your jurisdiction, as applied to the precise facts and circumstances in which you would like to use Spygerm. If you’ve got questions about the legality of using Spygerm as you intend to use it, contact legal counsel of your choice. Spygerm cannot offer legal advice.
How to Re-active deactivated account ?
How to Reset Password ?
There are two possible way to reset the password, As mentioned below.
- Click on Forget Password link given in to Login page and enter your username and press submit button. And within few seconds you will receive an E-mail to reset your password.
- Login to your account and go to account configuration section and enter your current password once, new password twice and click on Change password button.
I am unable Log-In
There can be three reasons that you are unable to log in.
- Your account is not verified yet, check it out your email account and verify your email to make your account verified.
- You may forget your password or username, In this case, your E-mail is your username and you can reset the password with forget password link given in login section.
- You are trying to log in from mobile. As some mobile are not supporting our security standard so in this case try to log in again from desktop or laptop.
How to Unhide the Spygerm app ?
You can unhide app by two methods.
- Dial unique uninstall code on the device on which you have installed the application (You can find this uninstall code in account configuration section in the top right corner of the admin panel.)
- Go to “Remote Control ” Section and click on “Disable stealth Mode” button when mobile is online.
Someone installed Spygerm on my Mobile
If someone installed our application without your knowledge on your device then please contact us at [email protected] with your mobile IMEI details and we ensure you that we will erase your mobile data from our server and block that user as well.
Note : you can get IMEI number by dialing *#06# on the mobile
Install/uninstall And Compatible :
Can I install Spygerm remotely?
No.You need physical access to device for about 5 minutes. Installation is simple. You simply open up a web page on the mobile and just download Spygerm Android apk File for installation or you can even transfer it via Bluetooth from other device. Then install it with your credential and you are ready to go.
How can I tell if Spygerm is on my phone?
You will be provided a secret code in your admin panel, you can use that code to find out if your device has Spygerm installed or not.
How do I install Spygerm?
You need physical access to the device for about 5 minutes. Installation is simple. You simply open up a web page on the mobile and just download Spygerm Android app File for installation or you can even transfer it via Bluetooth from another device. Then install it with your credential and you are ready to go.
After installation how long it will take data to be uploaded?
It’s depends on whether internet is connected to target device or not. if internet is connected it may take up to 20 min. to process data and upload on Spygerm server.
Can I remove Spygerm remotely?
No you can’t uninstall Spygerm App. remotely for that you need physical access to device, after that you need to dial unique code which you can find in your admin panel after that follow on-screen instructions.
How to uninstall Spygerm from target phone?
To uninstall app login to Admin Panel and go to Account Configuration page(Top Right Corner of Admin Pane) then check uninstall code and dial it on the target mobile and click on uninstall button.
If the uninstall code is not working then follow below procedure.
- Go to the Remote control section.
- Click on disable stealth mode button when the device is online.
- Find secure service or system service on the menu.
- Open it and click on Uninstall Button.
Network & Internet Connection & Service provider :
What if the target device does not have internet connection?
Sorry but internet connection is necessary for Spygerm to work because every data need to be synchronized with Spygerm server through internet that’s why internet is must, but now a days most of smartphone have auto Wifi configuration by default so it will connect to wifi when it’s found.
Does data recorded during period when target phone has no internet connection been lost?
No, Data will be recorded on target phone as temporary files and Spygerm App. Hold that data until target phone gets the internet connection and all data sends to Spygerm server. It’s may take some time for target phone become online and all data sends to Spygerm server so may have to wait for longer.
Is it necessary to have internet connected 24x7 days on target phone?
No,It’ not necessary to have 24×7 days internet connection on target phone because all recorded data of target phone will store invisibility on target phone and sends it to Spygerm server when target phone become online.
My Device is showing offline
Some of the mobile stops background app for the temporary basis for the battery backup and in this case mobile will show online when it unlock, will update data at that time.
Please make sure following settings were applied.
- Check and disable Anti-viruses apps.
- Go Settings > Security and just check Unknown Sources.
- Disable Power saving or Battery saving mode.
- Disable Data Saving mode.
- Go to Device Security software -> Enabling Auto Start for System Service.
- Open Google Settings Application -> Go to security option -> Uncheck “Scan device for security threads” And “Improve harmful app detection” options
- Check to see if the application is running on the phone. Go to Settings -> Applications -> running services>System Service
- Check to see if the application is still installed on the phone. Go to Settings -> Applications -> Manage applications
- The phone’s airplane mode should be disabled.